APLLC POLICY 2019
AVAILABILITY
Normal business hours are listed as follows: Monday- Friday 8:00 am through 5:00 pm
After hours "on call when available" 24 hours a day 7 days a week and on holidays at a higher rate. The calls go to voice mail after 5pm. So, if you have an emergency leave us a message. If we are available we will call you back within the hour. If not, we will call and check on you the next business day.
Between the hours of 5:01pm and 7:59 am, APLLC is on an overtime rate; on holidays this rate becomes double-time.
Appointment times consist of AM or PM there can be no exact set times due to the nature of the business.
If you have a normal day time service call scheduled, and we do not get to you before 5 pm., We will keep with the normal day time rate; provided that the call was scheduled for that day before 2 pm.
If you called in after 2pm, or your tenant is unavailable before 2pm, we cannot guarantee same day service, and the call may be rescheduled or run into overtime charges.
Service area
My home base is Glenpool Oklahoma. I service a 15 mile radius with no additional charges. Over 25 miles out I begin charging mileage from the 25 mile radius to the location of service.
CLIENT RELATIONS
It is the policy of APLLC to conduct business in a manner best suited for each individual customer. We work closely with all of our customers to be able to provide for every need that we can in the most cost effective manner possible without sacrificing our quality or ethics. Safety is an important factor in two ways. First, we will not alter repair or install any plumbing piping or fixture without making sure that there is not, and will not be a situation created that will or could create a hazard to the health and well being of the occupants of the structure or any municipality connected by means of a public water supply.
Second, we will not work in a manner or condition that could endanger the safety of our employees, occupants, bystanders, or municipalities.
Some things that could prevent adequate service or cause a service to be rescheduled are:
A) Dogs. Even good dogs bite sometimes and small dogs bite more often than big ones. We have seen dogs get off of their chains also, so, if there is a possibility of getting bitten we will not service.
B) Unoccupied properties. For the peace of mind of all parties involved we prefer not to service unoccupied properties unless they are vacant and void of personal property.
C). Child occupants. We will not enter a property where an adult is not present in the presence of a minor child. A minor child being under the age of 18 yrs old. This is again for the peace of mind of the customer and in this case ours as well.
D). Attitude. A good attitude is important in keeping everyone happy. If we are met with hostility and resentment we will not service. No-one should be subjected to a hostile working environment APLLC will not tolerate this from an occupant whether commercial or residential and will leave the property not serviced.
E). Non conformity with the invoice terms- Non-payment or slow pay. Breach of contract- APLLC works very hard to ensure that all services are performed as courteous and quickly as possible, in the most cost effective manner possible. We expect our payment to be just as courteous and timely. We expect payment as soon as service is rendered on all jobs unless they have an account with us. Account holders we expect payment within 10 days after service is rendered. We will discuss additional options on an as needed basis. We reserve the right to refuse service to any one at any time and repeated slow or non-pay customers may not be serviced.
F). Services scheduled and resulting in a trip to the property to be serviced will incur a service call and trip charge regardless of whether actual repairs were made in instances where properties are unserviceable for the following reasons. Inaccessibility for whatever reason; A,B,C,D, of this section; No locatable problems at time of service."Day of" Cancellations. After an appointment has been scheduled, that time slot becomes unavailable for anyone else to have. If the service is cancelled or rescheduled on the day of service, then that prevents monetary gain unless someone else happens to move into that time slot. We may charge a full service call, or cancellation fee of 1/2 the service rate at our discretion depending on if the call was cancelled before we got to the location or after we showed up at the door.
G). Due to fuel costs we will not service any property without ensuring someone is available to let us in.
We have a policy of Calling ahead to verify service appointments. In the event we receive no answer when we call, we move to the next call on the list. If we receive no return call, or still cannot make contact before the cut off from morning to evening or overtime we cancel the service. We may reschedule the service for another time when we hear from you again.
Habitual no answer situations may prevent further service.
H.) Illegal activity- We will not service, and will leave the property if we suspect illegal activity during our presence.
I.) A signed check or other method of payment presented for services rendered is considered the same as a signature upon the invoice for such services and signifies your agreement with the terms of that invoice in the event that you are not available to sign the actual invoice. This is most helpful in the event that your billing is done online. Your action of payment serves as your intentional signature which can be used as your digital signature.
J.) Preauthorization- you may be required to complete a preauthorization form before work is set to begin
K.) Acid Fee- you may incur an additional $50 on top of the bill should we encounter chemical drain cleaning product in the clogged drain during service. This fee covers off site chemical neutralization of the acid on our equipment as well as the additional PPE required to safely handle the process of dealing with the dangerous chemicals.
AVAILABILITY
Normal business hours are listed as follows: Monday- Friday 8:00 am through 5:00 pm
After hours "on call when available" 24 hours a day 7 days a week and on holidays at a higher rate. The calls go to voice mail after 5pm. So, if you have an emergency leave us a message. If we are available we will call you back within the hour. If not, we will call and check on you the next business day.
Between the hours of 5:01pm and 7:59 am, APLLC is on an overtime rate; on holidays this rate becomes double-time.
Appointment times consist of AM or PM there can be no exact set times due to the nature of the business.
If you have a normal day time service call scheduled, and we do not get to you before 5 pm., We will keep with the normal day time rate; provided that the call was scheduled for that day before 2 pm.
If you called in after 2pm, or your tenant is unavailable before 2pm, we cannot guarantee same day service, and the call may be rescheduled or run into overtime charges.
Service area
My home base is Glenpool Oklahoma. I service a 15 mile radius with no additional charges. Over 25 miles out I begin charging mileage from the 25 mile radius to the location of service.
CLIENT RELATIONS
It is the policy of APLLC to conduct business in a manner best suited for each individual customer. We work closely with all of our customers to be able to provide for every need that we can in the most cost effective manner possible without sacrificing our quality or ethics. Safety is an important factor in two ways. First, we will not alter repair or install any plumbing piping or fixture without making sure that there is not, and will not be a situation created that will or could create a hazard to the health and well being of the occupants of the structure or any municipality connected by means of a public water supply.
Second, we will not work in a manner or condition that could endanger the safety of our employees, occupants, bystanders, or municipalities.
Some things that could prevent adequate service or cause a service to be rescheduled are:
A) Dogs. Even good dogs bite sometimes and small dogs bite more often than big ones. We have seen dogs get off of their chains also, so, if there is a possibility of getting bitten we will not service.
B) Unoccupied properties. For the peace of mind of all parties involved we prefer not to service unoccupied properties unless they are vacant and void of personal property.
C). Child occupants. We will not enter a property where an adult is not present in the presence of a minor child. A minor child being under the age of 18 yrs old. This is again for the peace of mind of the customer and in this case ours as well.
D). Attitude. A good attitude is important in keeping everyone happy. If we are met with hostility and resentment we will not service. No-one should be subjected to a hostile working environment APLLC will not tolerate this from an occupant whether commercial or residential and will leave the property not serviced.
E). Non conformity with the invoice terms- Non-payment or slow pay. Breach of contract- APLLC works very hard to ensure that all services are performed as courteous and quickly as possible, in the most cost effective manner possible. We expect our payment to be just as courteous and timely. We expect payment as soon as service is rendered on all jobs unless they have an account with us. Account holders we expect payment within 10 days after service is rendered. We will discuss additional options on an as needed basis. We reserve the right to refuse service to any one at any time and repeated slow or non-pay customers may not be serviced.
F). Services scheduled and resulting in a trip to the property to be serviced will incur a service call and trip charge regardless of whether actual repairs were made in instances where properties are unserviceable for the following reasons. Inaccessibility for whatever reason; A,B,C,D, of this section; No locatable problems at time of service."Day of" Cancellations. After an appointment has been scheduled, that time slot becomes unavailable for anyone else to have. If the service is cancelled or rescheduled on the day of service, then that prevents monetary gain unless someone else happens to move into that time slot. We may charge a full service call, or cancellation fee of 1/2 the service rate at our discretion depending on if the call was cancelled before we got to the location or after we showed up at the door.
G). Due to fuel costs we will not service any property without ensuring someone is available to let us in.
We have a policy of Calling ahead to verify service appointments. In the event we receive no answer when we call, we move to the next call on the list. If we receive no return call, or still cannot make contact before the cut off from morning to evening or overtime we cancel the service. We may reschedule the service for another time when we hear from you again.
Habitual no answer situations may prevent further service.
H.) Illegal activity- We will not service, and will leave the property if we suspect illegal activity during our presence.
I.) A signed check or other method of payment presented for services rendered is considered the same as a signature upon the invoice for such services and signifies your agreement with the terms of that invoice in the event that you are not available to sign the actual invoice. This is most helpful in the event that your billing is done online. Your action of payment serves as your intentional signature which can be used as your digital signature.
J.) Preauthorization- you may be required to complete a preauthorization form before work is set to begin
K.) Acid Fee- you may incur an additional $50 on top of the bill should we encounter chemical drain cleaning product in the clogged drain during service. This fee covers off site chemical neutralization of the acid on our equipment as well as the additional PPE required to safely handle the process of dealing with the dangerous chemicals.